Please always use English for All support queries.
Please provide us with the following information:
- Complete contact information (Reseller, End-User, Name, Phone and E-mail address)
- COMPUTERLINKS Contract number (if available)
- Product description
- Serial Number or licence
- Version, patch- or hotfix-level
- Detailed platform information
- Detailed problem description
- For RMA also include shipping information (Address, Contact, E-mail and Phone)
- Support queries lacking any of the above information may be delayed.
To help COMPUTERLINKS support handle provided information more quickly and efficiently please follow the guidelines below:
- All emails should be in TEXT format. Please do not send any RTF or HTML formatted e-mails with embedded information since it will be lost when converted to TEXT. You may still send e-mail in non-text format as long as you aware that they will be converted.
- All screenshots should be in Internet standard format. Please send them as JPG, PNG or GIF. Please do not send them as BMP or embedded in a document (i.e. MS Word).
- Please send all attachment in a compressed (7z, zip) file. This is to ease the management of files (date, size etc.). Password protect when needed.
- Many types of attachment cannot be viewed/added to our tracking system. These are for example: Attached e-mails (MS Outlook email format attached into email) any other "special" attachment.
COMPUTERLINKS Support
support@computerlinks.com
